At Bone Club, we stand behind the quality and craftsmanship of our backgammon boards. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure you have a positive experience.

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Eligibility for Returns

• Time Frame: You may return any item within 30 days of receiving your order.

• Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.

• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Customized or personalized items

• Gift cards

• Items marked as final sale

Return Process

1. Initiate a Return: Contact our customer service team at bones@boneclub.com or call us at +44 (0) 1253 966133 to initiate a return. Please provide your order number and reason for return.

2. Return Authorisation: Our team will provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions on how to return your item.

3. Packaging: Carefully pack the item in its original packaging along with the RMA number. Ensure the package is secure to prevent damage during transit.

4. Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.

Refunds

• Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days.

• Method of Refund: Refunds will be issued to the original payment method used for the purchase.

• Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchanges

If you would like to exchange an item, please follow the return process to return the original item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping costs.

Contact Us

For any questions or concerns regarding our returns policy, please reach out to our customer service team at bones@boneclub.com or call us at +44 (0) 1253 966133. We are here to help and ensure you are completely satisfied with your Bone Club purchase.